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The Unbeatable Laws of Customer Service

August 18, 2008

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The Red Carpet For Everyone. If thereÂ’s one thing people hate about poor service, itÂ’s getting [...]

Written by Michelle · Filed Under Customer Service 

The Top Ten Client Feedback Questions

August 18, 2008

As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that [...]

Written by Michelle · Filed Under Customer Service 

When Customers Complain

August 18, 2008

You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even [...]

Written by Michelle · Filed Under Customer Service 

Retail Store U-Scan Machines: Self-Serve Or Voluntary Part Time Job?

August 18, 2008

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
Each self-serve lane contains two to three self-serve scanners. Retailers [...]

Written by Michelle · Filed Under Customer Service 

Responding To Complaints

August 18, 2008

It’s possible that, in the course of your business dealings, you may (just may) have todeal with a complaint from a customer or client ….
There are two ways you can go about this:
You can stand up for your rights (and lose the customer and any possible referrals) You can keep your temper [...]

Written by Michelle · Filed Under Customer Service